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Frequently Asked Questions
Our paintings are created on high-quality canvas, using premium paints and materials to ensure a long-lasting, beautiful piece of art.
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
We take great care in creating each piece of art, and it typically takes 7-10 business days to complete your painting. After creation, we'll ship your painting to you, and you can expect to receive it within 3-7 business days via DHL or FedEx. Please contact us at service@dekloart.com if you have any questions about the status of your order.
Yes, we offer a 30-day money-back guarantee. If you're not completely satisfied with your painting, you can return it for a refund or exchange it for a different piece.
Our paintings come in two options: framed and ready to hang, or rolled canvas. For framed paintings, we offer five stylish frame options: Ebony Black,Soft White,Sleek Silver,Gilded Gold ,Rustic Wood. Each frame is crafted from high-quality materials and designed to complement the artwork. If you prefer a rolled canvas, we'll carefully package it for shipping and include a hanging kit with instructions for easy DIY framing.
We include slip-resistant hooks and all necessary tools to make hanging your painting a breeze. You can hang your artwork in any direction, including vertically or horizontally.
Absolutely! Our Shopify store uses industry-standard SSL encryption to ensure your payment information is protected and secure.
Yes, we offer customization options for many of our paintings. Please contact us to discuss your ideas and we'll work with you to create a unique piece of art.
Yes, we occasionally offer special promotions, discounts, or loyalty rewards. Sign up for our newsletter or follow us on social media to stay informed about our latest offers.
Yes, we offer a 30-day money-back guarantee. If you're not satisfied with your painting, you can return it for a refund or exchange it for a different piece.
We recommend dusting your painting with a soft, dry cloth and avoiding direct sunlight or moisture. For more detailed care instructions, please contact us.
Yes, our paintings are suitable for commercial use. We offer bulk discounts for orders of multiple pieces, so please contact us for a custom quote.
Yes, we offer custom painting services. Please contact us to discuss your ideas and we'll work with you to create a unique piece of art tailored to your needs.
Yes, we offer gift wrapping services for a small additional fee. We also offer digital gift cards in various denominations, perfect for friends and family who love art.
Yes, you can cancel your order, but only before it ships. Please contact us at service@dekloart.com as soon as possible if you need to cancel, and we'll do our best to accommodate your request. Once your order has shipped, we cannot cancel or modify it.